Demand for people with interpersonal skills has been on the rise for decades. Harvard research shows that, over a 30-year period, jobs that require a lot of social interaction grew by 12 percentage ...

Artificial intelligence, AI, is rapidly transforming work also in the financial sector. A recent study conducted at the University of Eastern Finland explored how integrating AI into the work of sales ...

Most writing on communication style focuses on how people make decisions together, in homes and workplaces. All too often, conversations in those settings don’t move forward as well as they might.

Communication style is marked heavily by social factors but not “determined” by them. Once established, it is difficult to change. In that light, consider four kinds of communicators: the expressive, ...