CVS, Amazon, and IKEA are among the 350 companies with the best loyalty and rewards programs, according to research from USA TODAY and Plant-A.

What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

Hilton has introduced its AI Planner, a generative AI-powered concierge in beta on hilton.com, designed to offer personalized, conversational trip planning. The launch comes amid significant 2026 ...

Retail rewards programs can be a smart way to save money at establishments you frequent. If you collect points, don't keep ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. We’re all familiar with loyalty points and rewards, and most ...

No. 70 Oregon women’s tennis (12-13, 3-10 Big Ten) was defeated 4-1 by the No. 56 Penn State Nittany Lions (14-10, 5-8 Big Ten) to close out... No. 51 Oregon men’s tennis ends regular season with 4-1 ...

Loyalty programs sound great in theory, but the reality can be wildly inconsistent. Some truly help your money go further, while others hide behind confusing rules and low-value points that feel ...

ChatGPT revealed 8 ways grocery store loyalty programs quietly raise costs while making you feel like you're saving money.

Points can provide reasons for customers to engage with a business while offering the company levers it can pull to adjust consumer behavior.