Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

Microsoft has reportedly made significant gains with Dynamics 365 for Field Service since acquiring the original solution in 2015. A growing customer base and maturing solution set have pushed the ...

Editor's note: This article has been updated with more accurate activity data, specifically around assets. Microsoft has grown Dynamics 365 Field Service to over 400,000 users, according to the ...

Field service operations have shifted significantly in recent years as businesses adapt to hybrid work models, rising customer expectations and increasingly complex asset environments. Some field ...