The term resilience has taken on a prominent meaning within the IT profession. But before an organization can achieve -- and continuously improve -- its resilience strategy, it must have a clear ...

The process of operational goal-setting is a critical step when it comes to business planning. It's the step that transforms strategic plans into actionable items. I previously wrote about operational ...

My recent article on creating a “Map of Paris” to help your organization get unstuck generated a lot of positive feedback, including a few inquiries as to how managers can more generally improve their ...