Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals in the ...

“Speech-enhancement AI leverages cutting-edge speech-to-speech models to transform audio in real time. These models directly modify the acoustic features of speech, preserving the speaker’s voice ...

Imagine in the near future, you call a customer service number for a cruise line and are greeted by a highly knowledgeable, smooth-talking artificial intelligence (AI). In a fluid conversation, the AI ...

The City of Kingsport deployed Hansen's AI Call Center Agent, which acted as a force multiplier from day one, allowing human staff to focus on more complex customer support needs.